Posted November 4, 2024, North Carolina sent out an advisory memorandum reminding producers/agents that using the “NPN override” feature available on platforms violates North Carolina insurance laws and is not permitted.

NPN Override is the practice that allows agents to submit applications under appointed agents' NPNs. Some insurance agencies assign certain agents to handle the necessary paperwork with Marketplace insurers. At the same time, these agencies employ other agents who are not officially appointed with the Marketplace insurers. These unappointed agents help customers apply for Marketplace plans or request changes by using the appointed agents' National Producer Numbers (NPNs). Please see the attachment for more information.

Our compliance experts are constantly searching for and analyzing industry updates. Their findings are then recorded in the Regulatory Updates section of the Compliance Library to explain how the update impacts the insurance industry. If a change impacts an AgentSync product, this will be highlighted to inform you that the product is being updated to ensure you remain in compliance.